Cancellation Policy
Understanding our flexible cancellation terms and procedures
Flexible Terms
Updated: June 2025Policy Overview
We understand that travel plans can change. Our cancellation policy is designed to be fair and flexible while allowing us to manage our operations effectively. The amount of notice you provide determines the cancellation terms that apply.
Cancellation Timeline
24+ Hours Notice
Full Refund: Cancel with 24 hours or more notice for a complete refund or free rescheduling.
12-24 Hours Notice
50% Refund: Late cancellations receive 50% refund or free rescheduling within 30 days.
Less than 12 Hours Notice
No Refund: Same-day cancellations are non-refundable due to operational costs.
Special Circumstances
Weather-Related Cancellations
- Hurricane warnings or severe weather: Full refund or free rescheduling
- Heavy rain affecting tour safety: Free rescheduling offered
- Airport closures: Full refund with no penalties
Flight Delays & Changes
- Flight delays over 2 hours: Free rescheduling or full refund
- Flight cancellations: Full refund with proof of airline notice
- Early/late flight changes: We'll accommodate when possible
Medical Emergencies
- Medical emergencies with documentation: Full refund
- Family emergencies: Case-by-case evaluation
- Travel insurance claims: We'll provide necessary documentation
Rescheduling Options
Free Rescheduling
- Available for cancellations with 24+ hours notice
- Must be used within 30 days of original booking
- Subject to availability and same pricing structure
- Can be done online through your booking confirmation
Paid Rescheduling
- $25 fee for rescheduling with 12-24 hours notice
- Price differences may apply for different service dates
How to Cancel or Reschedule
Contact Methods
- Email: support@signatureislandtransfers.com
- WhatsApp: +1 (561) 703-4067
- Instagram: @signatureislandtransfers
- Email confirmations are sent for all cancellations
- Cancellations must be confirmed in writing
Required Information
- Booking confirmation details
- Reason for cancellation (for our records)
- Preferred refund method or rescheduling dates
- Supporting documentation for special circumstances
Refund Processing
Processing Times
- Cash payments: Immediate refund when possible
- Credit card refunds: 3-5 business days
- Digital payment refunds: 1-3 business days
- Bank transfers: 5-7 business days
All refunds are processed in the original payment currency. Bank fees or exchange rate differences are the responsibility of the customer.