Refund Policy

Some things are out of your control. In these cases you get a full refund even inside the 12-hour window:

• Flight cancelled by the airline. Send us the airline's cancellation notice and we refund in full. For delays, we track your flight and adjust pickup automatically — delays never cost you anything.
• Severe weather. Hurricane warnings, airport closures, or conditions that make roads unsafe: full refund or free rescheduling, your choice.
• Cruise ship skips the port. If your ship doesn't dock, every shore excursion booked for that call is refunded in full — automatically where we can detect it.
• We can't fulfil your booking. If we have to cancel for any reason on our side, you get 100% back, always.
• Medical emergencies. Full refund with basic documentation. Family emergencies are reviewed case by case — talk to us.

• Card payments (Stripe): refunded to the original card within 3–5 business days. You'll get an email confirmation from Stripe the moment it's issued.
• Cash payments: refunded on the spot where possible, or via bank transfer within 5–7 business days.
• Deposits: refunded through the same channel they were paid.

All refunds are issued in the original payment currency. We charge no refund or processing fees — though your bank may apply its own exchange-rate differences on international cards.

1. Message us with your booking reference (it's in your confirmation email).
2. Tell us whether you want a refund or free rescheduling.
3. We confirm in writing — refund requests made with qualifying notice are approved the same day.

Prefer to do it yourself? You can also manage your booking from your confirmation email or your My Trips page.